Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Virgin broadband renewal - complaint

Oxostreener
Joining in

on ‎09-12-2023 15:09

I recently sent a letter of complaint by recorded delivery to the Virgin CEO over the way contract renewal had been handled and overcharging. I had an email back acknowledging the complaint. When I check the progress section I was given a link to nothing has been done about my complaint yet. If someone contacts the CEO surely Virgin Media staff should be on a complaint.

0 Kudos
3 REPLIES 3

Cardiffman282
Problem sorter

on ‎09-12-2023 15:26

Are you now 14 days or more after the new contract started and therefore beyond the two week cooling off period by any chance? 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
0 Kudos

Oxostreener
Joining in

on ‎11-12-2023 16:08

No. Its nothing to do with that. They screwed up a contract renewal I had agreed to.

0 Kudos

Ayisha_B
Forum Team
Forum Team
In response to Oxostreener

on ‎11-12-2023 20:31

Hi @Oxostreener 

Welcome to our Community Forums and thanks for your post.

Sorry to hear you have cause for complaint. 

It can take 28 days to resolve complaints as per our Complaints Code of Practice. You can read more on this here 

Thanks!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top