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brigantia
On our wavelength

I am trying to find a break down what my package is costing...I cannot find what my telephone is costing each month, how do i find this.

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

@brigantia 

You pay for a package of services - TV, broadband, phone - and have a price for that bundle of services. VM don't break down the total cost into individual components.

The closest you'll get is to price up the cost of each of your individual services sold on a solus basis. Beyond that, bundle pricing & multibuy discounts kick in.

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4 REPLIES 4

Akua_A
Forum Team
Forum Team

Hi @brigantia 

Welcome back to our community forums and sorry to hear you are having issues accessing your bill breakdown. We want to do our best to help. Are you able to access your online account here to see your billing? If not, what error code/message do you get?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


japitts
Very Insightful Person
Very Insightful Person

@brigantia 

You pay for a package of services - TV, broadband, phone - and have a price for that bundle of services. VM don't break down the total cost into individual components.

The closest you'll get is to price up the cost of each of your individual services sold on a solus basis. Beyond that, bundle pricing & multibuy discounts kick in.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

brigantia
On our wavelength

I can get into my account, i thought individual items in the package were listed separately together with the cost of each.  It has changed.  thanks for your help. I will have to look for a different package that doesn't include the phone.  

goslow
Alessandro Volta

Phone line rental used to be listed separately up to about 2016-ish I think alongside a separate price for the rest of the package and any discounts.