Virgin Media Community

[SimonDC]

To the manager who I spoke to on a call back on 21st March via from DB on twitter, please get in touch, as this month's bill is still wrong despite him confirming the amount , and I'm getting sick and tired of it

[SimonDC]

C-1803221176

This is the complaint reference number from the email I received from the manager that dealt with the issue

[Alex_RM]

Hi SimonDC,

Thanks for posting, and sorry to hear there's still some confusion regarding your bills. 

So I can take a closer look I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[SimonDC]

I'm awaiting a phone call from 'Dean ' today 

Kindly left a voicemail last Friday, said he would contact me today.

I would like to know when please, if someone can pass on this message. 

Regards Simon Clarke 

[MOD EDIT: Post merged to existing thread. Please keep to the same thread]

[Paul_DN]

HI SimonDC,

Thank you for reaching back out, we are sorry to hear you still haven't received a promised call back, I can see we did inviter you into a private chat, so we can help further please return there and provide the requested information and we will be able to chase this up for you.

Regards

Paul.

[SimonDC]

All sorted now hopefully, received the call and all the issue should now be resolved 👍

[Paul_DN · Accepted solution]

Glad to hear this Simon, apologies again for any inconvenience caused, if you have and further issues please do not hesitate top reach back out.

Regards

Paul. 

[SimonDC]

I can't believe this...I need to speak to DEAN (MANAGER) Ispoke to at length recently, as my bill is STILL WRONG. CAN SOMEONE PLEASE GET HIS ATTENTION, I have emailed but no response and I certainly don't to go through another phone call trying to get through 

[Ashleigh_C]

Hi there @SimonDC

I am so sorry to hear that this issue has continued for you. I have alerted Dean and they will reach out as soon as they are back on shift. 

Thank you.

[SimonDC]

Hello Ashleigh_C

Thank you very much