on 01-04-2022 13:34
To the manager who I spoke to on a call back on 21st March via from DB on twitter, please get in touch, as this month's bill is still wrong despite him confirming the amount , and I'm getting sick and tired of it
Answered! Go to Answer
on 11-04-2022 20:02
Glad to hear this Simon, apologies again for any inconvenience caused, if you have and further issues please do not hesitate top reach back out.
Regards
Paul.
on 01-04-2022 16:27
C-1803221176
This is the complaint reference number from the email I received from the manager that dealt with the issue
on 01-04-2022 16:54
Hi SimonDC,
Thanks for posting, and sorry to hear there's still some confusion regarding your bills.
So I can take a closer look I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 11-04-2022 15:00
I'm awaiting a phone call from 'Dean ' today
Kindly left a voicemail last Friday, said he would contact me today.
I would like to know when please, if someone can pass on this message.
Regards Simon Clarke
[MOD EDIT: Post merged to existing thread. Please keep to the same thread]
on 11-04-2022 17:12
HI SimonDC,
Thank you for reaching back out, we are sorry to hear you still haven't received a promised call back, I can see we did inviter you into a private chat, so we can help further please return there and provide the requested information and we will be able to chase this up for you.
Regards
Paul.
on 11-04-2022 17:50
All sorted now hopefully, received the call and all the issue should now be resolved 👍
on 11-04-2022 20:02
Glad to hear this Simon, apologies again for any inconvenience caused, if you have and further issues please do not hesitate top reach back out.
Regards
Paul.
on 04-05-2022 13:04
I can't believe this...I need to speak to DEAN (MANAGER) Ispoke to at length recently, as my bill is STILL WRONG. CAN SOMEONE PLEASE GET HIS ATTENTION, I have emailed but no response and I certainly don't to go through another phone call trying to get through
on 04-05-2022 15:51
Hi there @SimonDC
I am so sorry to hear that this issue has continued for you. I have alerted Dean and they will reach out as soon as they are back on shift.
Thank you.
on 04-05-2022 20:03
Hello Ashleigh_C
Thank you very much