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stonerbeagle
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Virgin are you there?

Dear Community and Virgin

I have been trying to get through to customer relations but am on hold for ages with no response? I have tried messaging and social media. I  am out of contract so assume its easier to just cancel my DD?

I want to go on the new cheaper Tariff as cannot afford my current payment and increase coming.

Please help.

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Emily_G
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Re: Virgin are you there?

Thanks for the post Stonerbeagle and welcome to our community.

 

We don't go through package changes or cancellations over the forum but you can contact the team to do this on 150/0345 454 1111 options 1, 4 then 4. 

 

Thanks, Emily.

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stonerbeagle
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Re: Virgin are you there?

Hi Emily thank you for your reply. 

Not helpful I’m afraid as no one ever answers when you ring that number. Rang it many times and gave up after being on hold wasting my life away. 

I’ll just carry on paying £52 a month for my broadband. Oh hang on an increase of £3.50 in March as you need to invest in the future. Super. 

 

 

 

 

 

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Emily_G
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Re: Virgin are you there?

The option is there if you change your mind.

 

Thanks, Emily.

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HughJarsse
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Re: Virgin are you there?

'The option is there if you change your mind.'

Emily-G,

'The option 'might' be there' but is of no use if it doesn't work.....

As the op , (and I know from previous experience), nobody bothers to answer the phone, and you end up getting disconnected after an hour or so. 

Try this several times, with the same result, and it's obvious that the option does not work, sadly......

 

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yarfik
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Re: Virgin are you there?

cant posters no read the message

the op is asking for help and allready had gone threw the options

no need 2 post up numbers etc since all calls are rerouted to india as all uk call centers are shut ,

some forum members on here dont care what the issue is that some customers are having

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Zoie_P
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Re: Virgin are you there?

I am sorry you feel this way Yarfik, 

Our call centers are open and have been since the 1st lockdown. We do not do package changes on the forums, 

Zoie

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