I am just in the process of signing up with Virgin Media for TV , broadband and home phone.
I just want to check that the add on for Sky Sports is a 30 day rolling contract ( and can therefore be cancelled with 30 days notice) and isn’t included in the 18 month contract.
Nowhere on the contract does it make this distinction and when I phoned Virgin Customer Service they assured me that I could cancel this part whenever I wished. However they said that they could not send me anything to confirm this in writing.
I am nervous to sign up for this I only want the Sky Sports add on for 3 months.
i phoned their Customer Service again today and spoke to another person who again reiterated what the 2 previous Virgin people have said in that the Sky Sports add on is outside the 18 month contract and so I only have to give 30 days notice to cancel it.
As I now have had 3 separate people from Virgin all saying this I have decided to go ahead with my contract. I would have preferred the contract to make this clearer or confirmation of what they said on the phone in writing but they say they are unable to do this.