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Virgin: Please update your Netflix pinned post

Anonymous
Not applicable

I would like to respectfully request that you updated your pinned post about Netflix in this forum as it’s factually incorrect. Your last update was in May 2022.

Myself and countless other consumers registered on this forum continue to have issues.

 

9 REPLIES 9

Zoie_P
Forum Team
Forum Team

Hi Jonesanthony, 

Thank you for your post.

I am sorry you feel this way and when we have updates we will post regarding thises.

Can you please give us some more info on the issues you are having with your Netflix?

Zoie

I just updated my package last week and guess what!!! Yes no email to activate…I was miss sold….I was assured by the agent that I would have no problem!!

Anonymous
Not applicable

Hi Zoie,

Thanks for taking the time to reply.

We have spoken before and I am great full for your attention over this issue for me in April. I contacted you within the first couple of days of my service commencing. I am pleased that I did not accept your resolution in April by means of a one off compensation for not receiving Netflix. You kindly escalated the complaint to your manager Dean_C at the time and still to this day Virgin have not been able (for reasons still remaining unclear) have not provided me Netflix.

I agreed with Virgin last week to exit my contract and I currently within the last few weeks of my service as a result of this.

I would like to reiterate my respectful request for Virgin to kindly consider updating the pinned post i reference that has not been updated since may for transparency. Given my extensive research and participation in this forum it’s clear that my case is not the exception and many customers have the same issue that I do, whereby Netflix is not provided despite being sold and detailed in the contract.

I would be grateful if you and management overseeing your forum and social media channels could consider this request. I believe it would help other customers stay apprised of this issue more effectively.

Yours Respectfully,

Anthony 

“Hi Zoie,

Thanks for taking the time to reply.

We have spoken before and I am great full for your attention over this issue for me in April. I contacted you within the first couple of days of my service commencing. I am pleased that I did not accept your resolution in April by means of a one off compensation for not receiving Netflix. You kindly escalated the complaint to your manager Dean_C at the time and still to this day Virgin have not been able (for reasons still remaining unclear) have not provided me Netflix.

I agreed with Virgin last week to exit my contract and I currently within the last few weeks of my service as a result of this.

I would like to reiterate my respectful request for Virgin to kindly consider updating the pinned post i reference that has not been updated since may for transparency. Given my extensive research and participation in this forum it’s clear that my case is not the exception and many customers have the same issue that I do, whereby Netflix is not provided despite being sold and detailed in the contract.

I would be grateful if you and management overseeing your forum and social media channels could consider this request. I believe it would help other customers stay apprised of this issue more effectively.

Yours Respectfully,

Anthony “

I am still within my 14 day cooling off period and considering cancelling….Agents must know that they are selling products that VM can’t deliver! 

 

Anonymous
Not applicable

Are you within your 14 days cooling off period and haven’t been provided Netflix? 

If that is the case I would suggest you record a complaint with Virgin and ask them if they are willing to extend your cooling off period until resolution? If they are not willing to do this then I would recommend you consider your options.

I cannot give you any guidance on how likely Virgin will be able to resolve your complaint and provide Netflix within your 14 days cooling off period. I would suggest reviewing this forum to get a sense of that and make your own opinion.

I am one of those who lost Netflix months ago due to VM not paying Netflix!!!

I should have known that the “promise” that I would have no problems was just empty words to get my business!

 I have a week left on my cooling off period.

 

Hey there @Anonymous, thanks for the reply.

May I ask what the latest update is you have had regarding Netflix?
If you've not received the activation email yet, please let me know.
I can get your case escalated up to a specialist team to get this resolved as soon as.
Let us know.

Kind regards.

Ilyas_Y
Forum Team

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Anonymous
Not applicable

Ilyas_Y,

Please read my post very carefully. I am asking you to update your pinned post so your customers (not just me) have a transparent update over the issues with Netflix facing a number of customers.

I have no interest in you providing me Netflix anymore. I gave you from April to September to do this with a complaint open. 

In the spirit of clarity I ask again you consider updating your pinned post with an honest and meaningful update for your customers on the Netflix issue. 

Anonymous
Not applicable

Dear Virgin Forum Moderators,

I presume as two of you have publicly responded to this thread that you have read and understood my polite request; namely to consider updating the pinned post you may earlier this year about Netflix. 

I do not believe it would be wrong of me to believe you have considered my request and have decided not to update the pinned post. 

I would be grateful if you could kindly share your rationale to why you have not updated your pinned post? I believe an update in in this manner would be beneficial to the wider forum community. 

Many Thanks