on 23-06-2022 13:49
Just signed up to Virgin Media a couple of weeks ago. It was a good deal with the added benefit of Netflix.
Can anyone help me get access to Netflix? Ive tried clicking on the link on the Virgin Media app and through the website but this link does not work.
Any help would be greatly appreciated.
on 23-06-2022 16:30
Hi there CByer8-86,
Thanks for posting and welcome to the community.
Just to clarify you should've received an email regarding this, have you not received this?
Let us know,
on 23-06-2022 16:36
Ive not had anything as of yet (ive even checked junk). Surely something should have been sent out as Ive had my account a number of weeks now.
on 23-06-2022 18:40
Thanks for the response there.
Can I also ask, when was you installed?
Let us know,
on 24-06-2022 08:03
Ive had my Virgin account for 2 weeks. Surely if Im paying for a service with my package this should be included from day 1? Its not like I had to wait for sports or movie chanels.
on 24-06-2022 10:59
Thanks for the response again there.
Just checking as sometimes i can take a week or so for the email to send.
To investigate this I've dropped you a PM.
on 27-06-2022 13:39
Just to update anyone who may be reading this thread. I am still not sorted with this and going backwards and forwards with a Virgin customer service advisor confirming account details. The amount of information they are asking for is beyond belief!
Paying for a service which Im not actually getting. Not good Virgin
on 27-06-2022 15:44
Really sorry to hear that this is not resolved for you yet. I can see that you are already in an open conversation with my colleague discussing this privately. They will be able to assist your further. Please direct all your questions and concerns on your open private message so we are able to assist you quicker. Many Thanks.
on 27-06-2022 17:41
Im wanting to share my experience with the customer service team with other customers using the community service.
Trying to get hold of my Netflix login is beginning to be a hasle which doesnt seem worth it.
on 27-06-2022 19:44
My apoolgies that you have issues with you Netflix login CByer8-86. Hopefully my colleague will be able to get this resolved for you on the conversation you have opened on the thread.