The comms from Virgin was as follows…( none of the reasons apply btw)
DANIEL, your Netflix account has been suspended (KMM103806684V82740L0KM)
Just a heads-up that Virgin Media has been removed as your payment method for Netflix.
Why’s this happened?
Your Virgin Media services might have changed or been cancelled
If you change or disconnect some or all of your Virgin Media services (TV, broadband or home phone), you might not have a Netflix subscription included in your package anymore.
Problems with a payment method or credit limit
There might have been a problem processing a recent payment. This is usually due to your bank details changing, a credit or debit card expiring, or if you’ve gone over your credit limit with us.
Once we’ve processed your payment, or your account’s back under its credit limit, you’ll be able to enjoy Netflix as part of your package with us again.
Opted out of Netflix
You might have decided you don’t want Netflix as part of your package. But don’t worry, you can change your preferences here.
If you want to keep your Netflix subscription but pay Netflix directly, sign in to your Netflix account and set up a new payment method using a credit or debit card. You can always sign up again and continue to pay for Netflix through your Virgin Media bill if you change your mind (Netflix will keep your profile information for 9 months).
Got any questions about your Netﬂix account or subscriptions? Feel free call us on 150from a Virgin Mobile phone or 0345 454 1111* from any other phone.
The Virgin Media team