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magonzacha
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Virgin Media is not answering the phone when you wish to remove a service

I've try for many days now and stay there for half and hour each time. Sometimes twice a day.

Is it because I have to pay for the call?

I wonder if it is a free phone then they will answer straight away.

How I can remove a service from my Virgin package without expending too much money in unanswered calls?

 

Miguel

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Forum Team (Retired) Kath_F
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Message 2 of 8
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Re: Virgin Media is not answering the phone when you wish to remove a service

Hi Miguel, 

Thanks for your post and welcome to the forums. It's great having you on board with us although we are sorry to hear that you're having this issue. 
The teams have been a little busier than usual however they are working as hard as they can to get to you. Try giving them a call during the day as wait times seem to be lower Smiley Happy
Let us know how you get on. 
Thanks,
 

Kath_F
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magonzacha
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Message 3 of 8
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Re: Virgin Media is not answering the phone when you wish to remove a service

Yes, thank you after 4 days trying finally Virgin answer the call.

Miguel
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Forum Team (Retired) Kath_F
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Re: Virgin Media is not answering the phone when you wish to remove a service

Hi Miguel, 

Thanks for coming back and updating things. 

If you have any further issues, come back and let us know.

Thanks,

Kath_F
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mbmaplethorpe
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Message 5 of 8
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Re: Virgin Media is not answering the phone when you wish to remove a service

Is there any alternative other than to keep trying? I've tried 6 times now - 3 between 19:00 and 21:00 last night and 3 this morning since 08:00. Each time I get cut off after roughly 20 minutes, despite the automated message saying "calls answered in 10 minutes or less".

It's getting somewhat ridiculous.

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Forum Team (Retired) Kath_F
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Message 6 of 8
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Re: Virgin Media is not answering the phone when you wish to remove a service

What are you calling about mbmaplethorpe?

If it's something we can help with then you won't need to call Smiley Happy

Come back and let us know.

Thanks,

Kath_F
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anushka108
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Re: Virgin Media is not answering the phone when you wish to remove a service

Me too - I'm having this problem right now. Called twice and no answer!

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Forum Team
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Re: Virgin Media is not answering the phone when you wish to remove a service

Hi anushka108,

Welcome to our community forum page, it's great to have you on board. 


I'm very sorry that you're having some trouble getting through to our team. 

Which service have you been trying to remove? 

Dean C

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