I accepted the offer detailed in the attached webchat and cancelled my contract with Vodafone to rejoin Virgin. However since rejoining I have been denied the services promised to me at the price quoted. Grateful for any advice please.
Yes my account was reconnected on 8 September. But not to the package I was promised and I've spent the last 7 weeks trying to get it resolved (including raising a formal complaint, the response to which was wholly unsatisfactory - happy to share a screenshot of that as well!)
So my situation is this - I cancelled a contract with Vodafone (200Mbs for £35/month) because you promised me the M200 package for £33/m. I reconnected with you but am stuck on the M100 at £41.75/month - £6.75/month more than I would have been paying with Vodafone for only half the speed! So please, please, please honour what you offered me way back on 8 September and give me the M200 for £33. Thank you.
No I didn't receive an email confirming the package price. And no, I haven't escalated the complaint yet as based on VM's initial reply I have no faith that escalating will achieve anything. You see the only 'resolution' offered was to ask me to contact your message service, which I did, and I have been stuck in that infernal loop ever since - "Hello, just transferring you to a team that can help" has already happened 3 times and then it just goes dead as no one really wants to help.
Which is why I'm now here on this forum. I'm optimistic that you actually care Zak so please don't let me down again!