I called Virgin Media today and was told I'm tied into a 12 month contract of around £44/month. This is incorrect as back in February I agreed with a somebody from a call centre in India to £29/month for 12 months. Their records show that the call was made but disconnected and I didn't call back. This is NOT correct as there's no way I would have agreed to pay more especially since I'm currently unemployed and cannot afford this amount. I called back a few times in March and was told that my account would be credited back to make up for the difference. I received an e-mail from Virgin Media stating this. I've now written to the ombudsman for resolution. I wonder if anybody else has had such an awful experience ?
We've applied a credit to your account, as discussed previously.
You'll be able to see this by signing into your account at virginmedia.com/myvirginmedia, selecting 'My Bills' and the credited amount will be displayed below your Bill Total within 'Charges Since' and 'Adjustments'.
Although the credit has been applied it can take up to 72 hours for it to appear, so don't worry, it's on its way!
this isn't related to my account dispute as that's been resolved. It's to do with my wife nor being able to connect her mobile phone to the router. My mobile phone connects ok. I've tried the forum but without success. I have also called VM all morning on numerous occasions, but after being on hold for over 45 mins I got cut off ! Plus i don't think online chat support is available any more. Is there anything you can suggest please ?