Menu
Reply
mikefox
  • 129
  • 0
  • 11
On our wavelength
2,640 Views
Message 1 of 8
Flag for a moderator

Virgin Media account - cookie problem

When I try to sign in to my account at

https://identity.virginmedia.com/vm_sso/idp/login.action


it is now suddenly saying in all browsers

"Cookies are disabled in your browser.
Please enable cookies, then close all browser windows and sign in again."

Moreover it says

Find out how to enable cookies at

https://www.virginmedia.com/help/activation/cookies_javascript_disabled.php

and this page does not exist

0 Kudos
Reply
mikefox
  • 129
  • 0
  • 11
On our wavelength
2,603 Views
Message 2 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

This is now solved.

It seems that the sign in link shown above has now been superseded and that somehow this
was the cause

0 Kudos
Reply
Rachael_F
  • 1.59K
  • 101
  • 325
Forum Team (Retired)
Forum Team (Retired)
2,597 Views
Message 3 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

Hi mikefox,

 

Sorry to hear that you were having issues using our site, thank you for letting us know this has now been sorted.

 

We have been making a few changes to our help pages so have found some links which no longer work. If you come across anything else like this, we'd really appreciate you flagging it again so we can ensure that all customers can receive the help and advice they need.

 

Thanks,

Rachael

0 Kudos
Reply
Miwka
  • 1
  • 0
  • 0
Joining in
2,124 Views
Message 4 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

Hi, it’s not been solved. It’s not a first time like that. What should I do now? How can log in and pay bill? 

0 Kudos
Reply
Gareth_L
  • 6.1K
  • 375
  • 657
Forum Team
Forum Team
2,095 Views
Message 5 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

Hello Miwka

Sorry to hear this 

What error message are you getting when you try and login

Does this happen on all browsers 

Gareth_L

0 Kudos
Reply
BB4ALL
  • 24
  • 1
  • 4
On our wavelength
1,126 Views
Message 6 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

And what good will this do to inform you makes no difference as the page referred to is still not working.
0 Kudos
Reply
Paul327
  • 1
  • 0
  • 0
Joining in
928 Views
Message 7 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

As of today 16/07/2020 it's still got a problem.  Tried Firefox and Chrome.

0 Kudos
Reply
John_GS
  • 8.7K
  • 476
  • 769
Forum Team
Forum Team
926 Views
Message 8 of 8
Flag for a moderator

Re: Virgin Media account - cookie problem

Hi Paul327

 

Thanks for posting and welcome to the community. Have you got cookies disabled?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply