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Jamie-owens
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Virgin Media Support

What's going on with support? I have been trying for over a week and I'm not getting any response from your text messaging service.

I get a message early in the morning, the day after sending a message telling me if I still need help to reply. When I do, it says I'm getting connected with someone but nobody ever gets back?

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John_GS
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Re: Virgin Media Support

Hi Jamie-owens

 

Thanks for posting. How can we assist you today?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Jamie-owens
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Re: Virgin Media Support

I will send you a message.

Thank you.

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John_GS
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Re: Virgin Media Support

Hi Jamie-owens

 

Thanks for your message but please do not send a PM unless asked too. 

 

We don't do package changes via the forums either. You'll need to call us on 150 // 0345 454 1111 or alternatively text us on 07533051809 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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