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Virgin Media Refund

I requested a refund for my deceased mother's Virgin Media account nearly 2 months ago and haven't received anything yet.  How long does it take for Virgin Media to refund a deceased person's money and why do they like to hang on to a dead person's money for so long?

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Re: Virgin Media Refund

Hi Grumpytyke

 

Thanks for posting and welcome to the community. Condolences firstly from all at Virgin Media.

 

So I can assist further, can you advise is the refund for a cable account or a mobile account please? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Virgin Media Refund

It's for a cable account.  But I have also been trying to cancel my mobile phone contract which was used by my deceased mum and that I paid for on her behalf.  I have tried cancelling this too to no avail and I will not wait on the phone for hours to do this either.  So I need both sorting out - the refund for my mum's cable account and the mobile phone account cancelling.

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Re: Virgin Media Refund

I'll PM you now so we can look into this

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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