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Virgin Media Online Application Password Query

Just over two weeks ago I made an online application for broadband, home phone and a mobile phone SIM. As part of that application I was asked to set up a password, which i did.

Yesterday, installation of my broadband and home phone was completed and my mobile phone was connected about two weeks ago. Everything is working perfectly and I am extremely pleased with the result.

BUT, and there is always a BUT!!  At various stages of setting up emails, My Virgin Media, Mobile Phone account etc, etc, I had to set up passwords for access and each time I tried to use the password from my initial application it was declined and a new one had to be set up.

So my questions are; What is the password on my initial online application for? Is it important? Do I need to keep a record of?

Many thanks.

'I used to be paranoid but now I just worry all the time'
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Re: Virgin Media Online Application Password Query

Hello

That password or often called your memorable word, so if you call in it is a way of the support agent knows that they are speaking to the account holder.

Regards Mike

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Re: Virgin Media Online Application Password Query

Wow! That was quick.

Thanks for that, it was definitely a password but I'll make sure I keep a record of it along with my other 100+ passwords!

'I used to be paranoid but now I just worry all the time'
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Re: Virgin Media Online Application Password Query

Hello

They call it a password, I had to phone this morning and guess what password was setup 15 years ago for the life of me couldn't remember it, but managed to pass security and change it.

Mike

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