Virgin Media Community

[benphil]

Non Payment Of Friend Referral Fee AVOID

As above dont ever recomend Virgin Media Internet Broadband to friends as they will never pay the referral fee, a friend joined 4 months ago with my link but no £50 payment, I was there when he signed up so I know they joined, make you feel like a liar, so poor here is my 1 star TrustPilot review

https://uk.trustpilot.com/reviews/60a13a06f9f4870b70052eda

Useless no customer service

Useless no customer service, do not pay referral fees when you refer someone

[benphil]

I will never recommend anymore people to Virgin Scam Media

This is the link they used to sign up

Your personal Virgin Media referral link is ready to share

Now all you need to do is send this link to your mates, and earn up to £50 cash for every successful referral.

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

[Ashleigh_C]

Hi there @benphil, 

Thank you so much for your post and I am so sorry to see this has happened! 

Can I ask if you have already spoken to a member of our team about this, if so have they been able to explain or sort the reward for you? If not I'd be more than happy to take a closer look at this for you?

Thank you. 

[benphil]

Phoned up but no help was offered other than to deny my friend is a Virgin Media customer, asking me for exact installation times and dates, basically accusing me of lying

My referral link is there above not complicated to solve it one or the other

I will continue with nuclear route until solved 

[Ashleigh_C]

No problem, and thank you so much for letting me know and I'm so sorry this has been your experience.

I'm going to send you a PM so we can look into this a little closer. Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[haggiscatcher]

This has happened to me 3 times now, i have to fight for the referral fee

I will say that i posted the problem on the forums and the staff had it fixed within a few days, no stress, no 30 minute wait on the phone

I'm sure the staff will sort it out for you very soon, if its not already been done

[benphil]

Ok have 1 starred them also thanks for the heads up

Totally useless failed to pay two Virgin Media £50 referral fees, AVOID Aklamio scam affaliate company

[benphil · Accepted solution]

Have provided all the requested information by Aklamio and Im still waiting for them to answer how i know this person joined Virgin on this date if i did not refer them

[Akua_A]

Thank you for the update @benphil.

Please keep us updated as to what Aklamio say and let us know if you need any further help.

Many thanks, 

[benphil · Accepted solution]

Aklamio are as useless and as unhelpful as Virgin Media Customer Service to be fair