So I have been working from home since March last year. I have a work laptop in use and a personal laptop. My work laptop is 18 months old, my personal one is about 8 years old, and really needs to be renewed now. The problem is with my work laptop and using Microsoft Teams. During Teams video-calls I will experience an intermittent sound issue, in that the sound will disappear for seconds at a time. The picture quality is unaffected. This issue will happen in phases of the call, so there will be a gap of about 10 seconds before the audio disappears again. I'm not a techie person, but I was advised by my work's IT dept to carry out a ping test, whereby it pings back and forth to Google.co.uk. I've noticed, when the sound disappears there with be 'Request timed out' messages on the ping test. Also, sometimes there will be a 'Insufficient bandwidth' message appearing on the screen. We can't use Zoom on our work laptops, but we do use Skype, but I don't experience loss of sound on Skype video calls.
To answer your question - I have only ever connected my laptop to the VM router via wifi, however I have today ordered an RJ45 (ethernet) to HDMI adaptor, as I do not have an ethernet port on my work laptop, so that I can see if connecting my work laptop to the router via an ethernet cable will resolve this issue. Someone here said that connecting via a cable is more efficient than connecting via wifi. The adaptor arrives by post next month so I cannot test this until then.
The problem lies either with my internet connection (VM), or with the Microsoft Teams app on my laptop. I did try going to another location for internet - so not in my house - I connected my work laptop to the wifi from there, and had a Teams call. I started a ping test, and there were no connection issues at all when I did that (although I have only done this once and wouldn't mind trying that one more time to be sure). But going by this one time, this tells me that the problem lies with my home's internet - would you now agree?
I'd welcome your thoughts, or even a phone-call from Virgin Media. Thanks.