Virgin Media Double Charged Broadband

[tmcowley]

Had a duplicate broadband account set up in error to the same address at the same time. Was charged £225 extra in total, but no account details were ever sent to me, nor was equiptment set up. Have sinced moved out of that address, and need the cheque for the outstanding credit sent to my new address. 

Could anyone within VM help me with this? I have called customer service over 5 times but no luck with agents hanging up on me, etc. 

[Ashleigh_C]

Hi there @tmcowley 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your account and refund, I'll be more than happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.