Having received the Ombudsman’s decision last week (VM have been using since beginning of this year) which upheld all my complaints against VM, I received their agent’s email and formal acceptance of the decision.
As there were things included in the attachment that needed clarification I emailed the address in the letter, only to have my email bounce back. After checking everything and re typing it bounced again, so I googled the domain name and it is available for me to register! Do VM do this deliberately to frustrate customers?
Yesterday, I phoned VM chasing my 1 gig and Hub5 included in my ultimate volt renegotiated deal, a world tour of VM departments then proceeded to frustrate through, customer services, faults, orders and deliveries, O2 sales! Then back to VMobile!! To be disconnected.
After another two attempts I got a UK rep who said he would revise contract and issue new hub and send a box for return of hub3. Phew.
But, then the revised contract arrived with the end date a month earlier than original and not in accordance with Ombudsman’s decision.
Is this them deliberately being obtuse or are they just incompetent?
