4 weeks ago
I am unable to log in to My Virgin Media Account because somehow the wrong email address has been used and doesn’t exist. I can not see how I can fix this.
Please can you help to correct my email address? I would like to access my account online and have never been able to do so!
Many thanks in advance.
Gave you tried forgotten your email/username link https://my.virginmedia.com/forgot-details/username if so let me know and I'll try replicate issue my end.
Yes I have tried that Matt and it brings up the incorrect email, I spoke to Virgin Media earlier and asked they changed my email because it ends .com not .co.uk but hasn’t helped me either!
There is some issues with My Virgin Media services at the moment so maybe give it a try tomorrow
Still no joy, each time I try to get my username it gives the following message;
we have found you
Please click the Continue button to sign in with the username shown below.
Not you? To sign in, please contact the account holder shown below.
Username: (gives me the email address which is incorrect!)
Do you have any other suggestion please?
3 weeks ago
I don't unfortunately this is an issue that needs escalating to customer service, though the team here may be able to help but it may take a few days for them to get round to your post.
Thanks for posting and welcome to the community. My apologies for the delayed reply and also the online account issue.
I've not been able to locate your account from the Forum details you've provided. Have you sorted this since posting?
If not, let me know and I'll be more than happy to assist further with this
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Hi @Amesy thanks for coming back to me.
Not to worry, I shall send you a PM now so we can sort this out