Virgin Address doesn’t match O2

[PeterBristol]

Hi - I have tried to explain this over WhatsApp but I am being offered a moving service which is not correct. 

I have an o2 contract and a virgin media contract at the same property but the addresses are different. I want to activate my Volt benefits. O2 have said Virgin have to change it on their side. Please can someone do this for me ASAP as it’s been over a week and no one has properly helped. 

Thanks

[Ashleigh_C]

Hi there @PeterBristol 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your Volt services and I'd be more than happy to take a look via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hi again @PeterBristol 

Thank you for chatting with me via the PM and I am so glad that the benefits have now been added. 

Please do pop back to the forums should you need any help in the future and we will do all we can to help. 

Thanks again.