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gurpswu
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Virgin Account Disconnection

I arranged for a disconnection from Virgin Media, and a new customer signed up from my address.

Then later, i cancelled the initial disconnection and arranged a renewal of my contract.

over two weeks later in the post i am being asked to send back equipment. Please confirm i should ignore this, and that my services as requested are NOT being disconnected.

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Zak_M
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Re: Virgin Account Disconnection

Good afternoon @gurpswu 

 

Thank you for reaching out to us. 

 

I have just taken a quick look over the account your services are active and there isn't an active disconnection booked on the account.  You don't need to send your equipment back for this. 

 

Kind regards,

Zak_M 

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