I just got my monthly bill in expecting it to be around £50 - and its up around the £61 mark. We cut our subscription to the bone at the beginning of the year as money is beyond tight for us so I went to view the bill online to see why it had jumped. To my extreme annoyance I got a screen saying it wasn't possible for Virgin Media National customers to view their bill online due to the move to Talk-Talk.
What the hell is this "Move to Talk-Talk" - first I've heard of it??? Why put a link in the e-mail saying "view this bill" if it is not possible to do so?
Right now I am sorely tempted to cancel my subscription to your services and go else where!!!
I've tried both ways.. The broadband billing comes to my "ntlworld" account and I log-on using that if that makes any difference? My virgin.net one is for dial-up from way back before broadband was available