View and consent text from Virgin Media

[Highbank29260]

text to review and accept contract is not accepting my surname, just get a red strikethrough, all spelling is correct, any ideas?

[Matthew_ML]

Hey Highbank29260, thank you reaching out and a warm welcome to our community. I am sorry to hear you cannot accept your contract. 

Please can you type your name, verify that you aren't a robot via 'reCAPTCHA' and enter this, should allow you to view it. 

I can also see you have been in touch with our team recently. Sometimes it can take an hour or so for you to sign this so the order can be proceed. Thanks 

[Highbank29260]

That's the bit I can't get past Matt, enter surname and then Captcha, it won't do it.

Kind regards

Tim

[newapollo]

Same issue with another customer  <<< here >>> 

[David_Bn]

Good Evening @Highbank29260, can you please advise me if you've been able to get past this screen since your most recent post?

Do you get the same screen error as the customer who @newapollo has highlighted in his response?

Kindest regards,

David_Bn

[Highbank29260]

Yes exactly the same as above and no, it is still broken.

Kind regards

T

[Matthew_ML]

Hey Highbank29260, thank you for confirming this me and I am sorry its still like this. 

I am going to send you a PM, so we can look into this further for me. 

Please look out for the purple envelope. Thanks 

[dduk100 · Accepted solution]

If you're still having this problem, just to mention that I was facing the same problem, and in the end I decided to try the full name. So I typed in the full name (title first name surname with a capital letter at the beginning of each part), did the re:capcha, then pressed Go and it took me to the next page to approve my contract documents. So try it with your full name (including your title) and see if that works.

[Phantom77]

Same thing happening to me.how do you fix it

[JDul18]

Perfect advice. Has now worked for me too.