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Very helpful

I know you might not get these very often, but I spoke to a wonderful member of your team last week, my neighbour sadly passed away, and I rang through to your bereavement team.


I spoke to a wonderful and caring lady called Sam, she put my mind at ease, explained everything I needed to know, and I just wanted to congratulate her on how truly amazing she is. 


She is a credit to your organisation, her warm tone and her kind nature made a very distressing time for me bearable. Please pass on my love and tell her to keep up the good work 


Liz x

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Very Insightful Person
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Message 2 of 3
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Re: Very helpful

Firstly sorry to hear about your neighbour.


feel this should be raised with the @ModTeam as it is rare to hear praise so be nice to get it fed back as soon as possible.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team (Retired) David_Pn
Forum Team (Retired)
Message 3 of 3
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Re: Very helpful

Hello Liz


Thank you for taking the time to post. We really appreciate your feedback.


We'll certainly do everything we can to let Sam know that you have posted on here. 


If we can help with anything else at any point please feel free to post on here again.


Many thanks. 



Forum Team

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