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Very bad service

Kulpri
Joining in

on ‎14-09-2023 17:32

I recently upgraded my virgin media through the app and it created a different account. They sent new installation kit but now I can’t access new account online. I am being charged for 2 accounts. Tried calling virgin media they were of no help very poor service 

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Ashleigh_C
Forum Team
Forum Team

on ‎15-09-2023 18:30

Hi there @Kulpri 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your new account, I'd be more than happy to look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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