Virgin Media Community

[RonanMolumby]

I am trying to update my username on my Virgin account as we are switching who is paying the bill to someone else in the house. When I click the verification link it says "Sorry but this link is invalid!". This means I can't get into the account.

Please help.

[Zoie_P]

Hi RonanMolumby, 

Thank you for your post and welcome to our forums 🙂 

I am sorry you are having issues with the verification link, have you tried on different browsers? Or devices? 

Please ensure all cookies are cleared

Zoie

[RonanMolumby]

Hi Zoie,

I tried on Safari and I'm receiving the same result unfortunately.

Kind regards,

Ronan

[Paulina_Z]

Hi @RonanMolumby,

Thank you for coming back to us about this ongoing issue. Sorry to hear that changing browsers did not work for you. I'll be more than happy to look into this via Private Message.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch with you soon.

Thank you.