I have been trying to get in touch with Virgin Media unsuccessfully for weeks since I received my bill for May which is almost twice as much as the previous few months since I signed up with them in February. I find it inexcusable in these days of supposed transparency, that a customer cannot contact Virgin Customer Services by email, thereby, explaining fully in writing, of their grievance requiring their investigation/answer regarding service and/or billing. I signed a 12-month contract with Virgin to supply me with Broadband, TV, and Telephone at a FIXED monthly cost of £38.00 (unless I added any other services). They have now billed me for May at a cost of £64.00.
Had I have realised this before signing up with Virgin, I would certainly have not entered into any agreement with them and this will be a major factor whether I stay with them after my 12-month agreement comes to an end. Also, when trying to communicate with them, certain parts of their Web site, when clicked upon, are unobtainable. This level of service to their customers is unacceptable.
Virgin Media needs to consult with their Media Consultant who signed me to the contract and investigate this problem. If the Consultant refutes my agreed contract which is clearly stated in writing, with my wife as witness to the agreement, then he has clearly misrepresented Virgin Media when setting up this agreement between us. I have tried unsuccessfully to contact this representative leaving messages on his answerphone without receiving any call backs.
It feels as though I am floundering through my frustrations by still trying to work Virgin’s Website but keep being sent around in never-ending circles.