VOLT/O2 confusion

[nigelar]

I renewed my VOLT package in June as the renewal price was reasonable. I have a new contract end date (20 Dec 2024). I'm assuming that as part of the renewal process I would have recontracted with O2. And this would be a requirement to benefit from the discounted VOLT package price.

But I have just had a text from O2 telling me my contract expires on 31 July 2023 (the original contract date). They offer me the options to continue (uncontracted) on the same tariff, choose a different tariff or leave. They seem to be unaware of my Virgin contact renewal. 

What to do? The O2 tariff (everything) is expensive and not appropriate. I would certainly choose a cheaper tariff or move elsewhere if I could but I'm aware this may affect my VOLT discount. Yet O2 do not seem to think I have a contract after 31 Jul. Do Virgin not tell O2 when a VOLT contract is renewed? What is my contractual position regarding renegotiating a different O2 tariff or leaving them altogether?

Thank you

[Chris_W1]

Hi nigelar, thanks for the message and welcome to the forums. 

The contract with Virgin Media will be for 18 months, we apply a discount to the Virgin Media bill. 

The volt benefits will be applied to the 02 contract. 

Kind regards, Chris. 

[nigelar]

Thank you for your reply Chris.

But you haven't answered my questions.

Am I contracted with O2 or not?

Their text message suggests not.

If I am, then when will that be reflected in the O2 contract end date? Have Virgin even informed O2?

If I were to take O2s text at face value and say ,negotiate a different tariff, what happens? Do O2 tell Virgin?

[Chris_W1]

There should be no change to the 02 contract as only the volt benefits have been applied. 

Chris. 

[nigelar]

I'm sorry that doesn't help and you haven't addressed the questions I raised.

O2 say my contract ends on 31 July.

"No change" implies that I do not have a contract from that date forward as per their text . Correct?

Can I therefore take up their offer to negotiate a new tariff or leave? 

What are the implications?

Do they tell Virgin?

And re your last message. Who has "applied the VOLT benefits"? What are they?

[Chris_W1]

Yes that is correct, you can take up their offer to negotiate a new tariff or leave? Please be aware that the Volt package needs to have the sim and if this is removed you will need to change the Volt package. - Chris. 

[nigelar]

Thank you.

I think that helps.

To avoid any confusion then, you are saying I can negotiate a cheaper O2 tariff and retain my discounted VIRGIN VOLT package.

Yes?

[nigelar]

Thank you for your reply by PM Chris, which I've reposted here so I have a record.

 Chris_W1 to nigelar
13 minutes ago

Re: VOLT/O2 confusion
Hi nigelar. 

Yes you will be able to agree a new deal and you would still get the discount which has been applied to the to the Media account. 

Chris. 

[Chris_W1 · Accepted solution]

No worries, please let me know if you need any further assistance. 

Chris.