Menu
Reply
barrylowry
  • 182
  • 6
  • 61
Superfast
113 Views
Message 1 of 2
Flag for a moderator

VM up to its old tricks again - Sharp paractices, slamming

Got my letter saying broadband increased by £4

Phoned up to complain. got a recorded msg saying they were offering £4.00 discount for 6 month, no change in package to press 1.

Got my contract this afternoon and they have given me another 12 month contract.

cant get though on phone, so called ofcom and registered a complainr, they are taking it seriously as a case of Slamming and misrepresentation. They. have told me to try and get VM by phone and quote their reference and state how i want it resolved, if i still cant get through or they will not resolve it then put the complaint in writing. 

You would think, with all that is going on,and that people are going through, we still have to put up with VM's shameful sharp practice.

 

 

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
30 Views
Message 2 of 2
Flag for a moderator

Re: VM up to its old tricks again - Sharp paractices, slamming

Hi barrylowry,

 

Thanks for posting and sorry for the any confusion regarding the accepted offer.

 

So I can confirm things for you I've popped you over a private message to get a few more details.

 

Alex_Rm

0 Kudos
Reply