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VM ripoff? 12-month intro offer lasted.. a month

I'm a new VM customer, joined end/March 2020. I was sent a contract on March 29th for TV/broadband/phone, for £33 including promotional discount for a year. Price was due to go up to £54 on 30th March 2021. I had another contract through on 29th April telling me my price is now £54, not in a year's time. I didn't request them to increase my price. I've tried texting the number mentioned on these forums 07533 051809 - no reply. I can't work out how to contact VM, so they're just taking my money and I feel powerless and totally ripped off. Can anyone help?

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Re: VM ripoff? 12-month intro offer lasted.. a month

Oh, and £82.50 for "package changes" which are just the original package I chose. Absolute daylight robbery.

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Re: VM ripoff? 12-month intro offer lasted.. a month

Hi richardw1972,

 

Thank you for your post. I'm very sorry to hear about this. 

 

Have you had a bill with the new price on it?

 

^Martin

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