VM only offering my account refund by cheque - but I just left the UK permanently
I recently closed my Virgin Media broadband account after being a customer for 1.5 years. I am relocating back to Australia. I have a credit on my account, and VM are saying this can only be sent by mail.
I pointed out to the customer service agent over the phone 'but I don't live there anymore'. She asked if there was 'a friend' I could have the cheque sent to. I pointed out that only the person receiving the funds can cash a cheque. She agreed (!) and said that's the only option is the UK. She said a manager would call me back, but alas I am still awaiting.
This seems completely unacceptable - that VM could keep my money because I have relocated out of the UK, even though they knew 6 weeks in advance I was moving back to Australia.
Appreciate any advice. I will be pursuing this through other means if VM don't provide a satisfactory response!