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VM mixit tv set-up fee

eczcyz
Just joined

Dear VM Team,

 

I am already a virgin media broadband member, so my modem has been already set-up to my home with an activation fee. 
today i have received an offer where i can join mixit tv with £5 monthly. When i try to buy that item, the system still requires £35 activation fee again ? 
can you please help me with that ?

1 REPLY 1

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi eczcyz 👋

Thanks for posting, and a warm welcome to our Community Forums.

If you're adding new equipment to your account, like moving from just having Broadband to having Broadband, TV, and Phone, an additional £35 activation fee will apply. This fee is a default one-time charge to activate the new equipment, unless the offer you received specifies otherwise.
 

We offer a wide range of packages, so if you'd like to go over the details of the offer you've received, it's recommended to reach out to us by calling 📞 0345 454 1111.

Thanks,

Reece - Forum Team


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