VM has told me that my direct debit has been paid, but no money has left my account

[Nathanp1]

I’ve just signed up for a new deal. Payment was supposed to leave my bank account yesterday, the 28/6, but nothing has been taken by VM. I called VM and they said that the bill has been paid by DD! This is really troubling and confusIng. Has anyone else experienced this?

[Ayisha_B]

Hi @Nathanp1,

Welcome back to our Community Forums and thanks for your post!

I do apologise for any confusion caused with regards to your direct debit.

I would love to take a look into this and clarify things for you 🙂

Will pop you a PM now so we can confirm some details and take it from there.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Cheers

[Nathanp1]

Can anyone help me? Ayisha has abandoned me. This is ridiculous. I just want to leave this organisation 

[newapollo]

Hi @Nathanp1 

I'm afraid the forums aren't a means of instant communication.

At present Ayisha is showing as offline.  It's possible that she may be online later today, or it may be her days off, however she will get back to you when she's next online.

If you want a quicker response then it's best to use the phone, and best time to call is around 8am when lines first open.