VM failed to take full direct debit payment, added to next bill

[uk338]

Hi all,

I see other posts on this subject - VM only took part payment via direct debit last month (£20 less than the bill), then sent me a bill this month with the £20 extra added on and snotty message about late payment. Jokers.

Nothing special going on with my account, i'm in the middle of a contract, no changes etc.

It took about 4 attempts to get my contract straight, so i thought i'd be spared the pain of contacting VM for atleast 18 months.

Any idea what's is going on?

Thanks,

Jamie.

[Travis_M]

Hi @uk338 

Thanks for posting on our community forum and sorry to hear about the issues with your direct debit payment

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards