Virgin Media Community

[Carlton1512]

Hi, 

When I moved my home VM Broadband over to VM Business Broadband, our existing account was closed and eventually a refund cheque was issued. Unfortunately, because the account was in my wife's maiden name, the cheque was written out to her maiden name. I have tried phoning, but unable to get through. Just wondering how we go about getting it changed to the correct name as the bank won't accept the cheque. We have since cancelled the VM Business Broadband and gone back to VM Home Broadband, albeit in my name as the account holder.

Thanks

[Emma_C]

Hi Carolton1512, 

Thanks for your post and welcome to our community. 

Really sorry that there has been an issue with the cheque refund, I can appreciate that you'll be keen to get this sorted. 

It is something that we can help with, but we will need to speak to the account holder directly. Is it possible for your wife to pop a post on here and we can pick it up? 

Your wife can also text us on +44753 305 1809 and we can help from there. 

Let us know how you get on. 

[Carlton1512]

Hi Emma, 

Thank you for your reply, does my wife have to set up a whole new Forum account? I'm a named person in the old account as liaised with VM when we had any issues or negotiated new contracts etc. We have also tried the txt option in the past, but never got any response... 

Thanks, 

[Chris_W1]

Hi Carlton1512, it would be the name on the account as this would be an account only action, can you confirm if you have managed to get this resolved or have they since posted on they forums? Chris

[Carlton1512]

OK, so I assume my wife has to set up an account on here, ask exactly the same question and then wait yet another 2 weeks for it to be answered? And no, we still haven't got the issue resolved. 

[Chris_W1]

Do you know the username and we will be able to search for the forum post? Chris 

[Carlton1512]

No, we only set up this forum account to raise the initial question about getting the cheque made out in the correct name,given we were unable to get through in the phone. She has never posted on this, or any other forum. 

[Chris_W1]

I will send you a private message so that this can be looked into further ^Chris

[Carlton1512]

Thanks, PM sent. 

[Chris_W1 · Accepted solution]

Can you confirm the name which the cheque is supposed to show as? Chris