VM Overcharging

[KPYong]

Hi,

I contacted VM before the end of my broadband contract in July and I was persuaded to stay with them to get faster broadband for £28.00 per month. So, I agreed to sign up and got email confirmation for a new 18 month contract. But now I have been overcharged £38.00 since August and also, I am not getting the broadband speed I was promised. For example, recently my videos have been buffering on Netflix, Youtube and webpages taking a while to load.

Please can a VM representative get in touch with me, so I can get this sort out.

[Vikki_M]

Hi KPYong

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the service and the contract price.

I will send you a private message now so I can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

[KPYong]

Hi Vikki,

I have already replied to your private message and hopefully, we can get this sorted out quickly. Thanks.