VM Incorrect bill

[Scottie1777]

Still trying to sort out my VM Bill.  Renewed my account on 18th August but my bill for Sept was already produced so was higher than I had agreed.  Was informed it would sort itself out on next bill.

Just got my new bill and its even higher than previous.  Almost 3 times the contracy I agreed.

Currently waiting for the online chat as its "busier than expected today" so looking forward to having to explein my situation again!!!

[Adri_G]

Hi, Scottie1777.
Thanks for joining our help forums and for your first post here, welcome to the VM community.
It's great to have you on board! 🙂

We're sorry to hear of the price and billing issues you've had recently due to a package change and the confusion this has caused to you, it's not the experience we want for you. 😞

We'd love to help out, could you please advise whether you spoke to one of our team over the live chat since your above post?
If so, did you manage to discuss the issues and confirm if further corrections would be required to resolve this / or what further we can do to help?

Let us know where you are and if you need more help or advice, we'll be glad to assist.

[Scottie1777]

Hi Adri,

I am still in the queue for the online help.  Been on since 8am this morning.  The whatsapp isn't working either.

[Adri_G]

Hey, Scottie1777.
Sorry to see you're still on hold and it's taking this long, I'll send you a PM so we can look into this together.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.