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VM Bill not decreased with new O2 bill

Tuning in


Not been able to contact VM customer services yet. 

We have had our mobile transferred to O2. However the VM bill has not decreased by the amount of the new O2 bill.

I thought this would work seamlessly, but sadly not.  Is there a timeline for VM bill being amended?

Not overly pleased at overpaying for services this month.

Anyone else seeing similar with their bills? If so, how was it fixed?

Thanks !



Forum Team (Retired)
Forum Team (Retired)

Hi Stalbi 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you haven't seen a package reduction since you were migrated to an O2 service. For clarity, have you received a bill since moving to O2? Whilst we can't change a previous bill, we can certainly change the bills going forward, so any reductions may be applied on future bills.


Reece - Forum Team

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Hi Reece,


  • VM bill dated 21August 2023, direct debit paid 7 September 2023
  • O2 bill dated 25 August 2023, direct debit paid 8 September 2023

Both are paying in advance, so we have overpaid.

Please do let me know when this can be fixed and re-imbursed.




Very Insightful Person
Very Insightful Person

"Anyone else seeing similar with their bills? If so, how was it fixed?"

When my Virgin Mobile was transferred to O2 it was seamless.  My monthly Virgin Mobile bills stopped and were replaced by the monthly O2 bill.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team (Retired)
Forum Team (Retired)

Hi @Stalbi 


Thanks for posting on our community forum and sorry to hear about the issue with your bill


I will drop you a private message now to collect some more information and investigate further so we can look to have this resolved for you, keep an eye on your inbox for a message from myself.



Forum Team

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