Menu
Reply
Highlighted
  • 24
  • 0
  • 2
Tuning in
281 Views
Message 1 of 27
Flag for a moderator

VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

I am out of my contract and I was on the unlimited package for every service and paid £99 and now its going up to £134. I contacted someone in the call centre and the best deal they can do is £110. Yet NEW CUSTOMERS get my package for £79. Why don't Virgin look after there loyal customers I have been with Virgin for a number of years, but now I am going to start looking for a better deal with someone else. Virgin should make more of an effort to look after there "existing loyal customers" who would stay with them if they got looked after more!!! The next phone call I will be making in the next few days to Virgin is to give them my 30 DAY NOTICE. 

0 Kudos
Reply
Highlighted
  • 29.42K
  • 1.42K
  • 5.08K
Very Insightful Person
Very Insightful Person
279 Views
Message 2 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

you were on a new customer deal. you had a new customer deal. you are not new anymore
New customer deals are to get people to join and often at a loss to the company.

Its not loyal to only stay if you get a deal. That is disloyalty.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 791
  • 121
  • 151
Well-informed
276 Views
Message 3 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

In my opinion that's an excellent retention deal as the Ultimate Oomph should be £139 for out of contract customers. It's a saving of £29

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 16.98K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
273 Views
Message 4 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

Yes, I agree that is a good deal. Wish I could get anything close to that level of discount on my bundle.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 24
  • 0
  • 2
Tuning in
261 Views
Message 5 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

But I wasn't a New Customer last year and they gave me the £99 deal and now they move the goal post. 

0 Kudos
Reply
Highlighted
  • 29.42K
  • 1.42K
  • 5.08K
Very Insightful Person
Very Insightful Person
255 Views
Message 6 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

Then they give you a massive one-off break. lucky you. I wouldn't have

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 24
  • 0
  • 2
Tuning in
252 Views
Message 7 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

Yet New Customers get the deal £79 I offering to re contract for another year just like a new customer 

0 Kudos
Reply
Highlighted
  • 29.42K
  • 1.42K
  • 5.08K
Very Insightful Person
Very Insightful Person
250 Views
Message 8 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

no current customer wont be offered the new customer deal when renewing

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 24
  • 0
  • 2
Tuning in
250 Views
Message 9 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

If I'm making a commitment to stay with them for 12 months I expect some loyalty if they would give me the £110 deal without the 12 months contract then fine!!! 

0 Kudos
Reply
Highlighted
  • 29.42K
  • 1.42K
  • 5.08K
Very Insightful Person
Very Insightful Person
247 Views
Message 10 of 27
Flag for a moderator

Re: VIRGIN MEDIA UNLOYLE TO THERE CUSTOMERS

not how business works. You have the option to accept the offer they give you or leave.
They won't give you an offer that loses them money.

The only reason new customers get that deal is most people do not change ISP every year and will stay for a few years.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply