Ive requested VAT invoices twice now from customer services, given them my VAT number and been told twice that I will get them in the post within 7 days. I have been dealing with this for over 6 weeks now and still no invoices have been sent despite what VM system says. Why can't I have them sent by email? They are obviously not gettting to me by post. Are they being sent from the Phillipines?
Why does VM media not have a simple solution to this like Virgin Mobile does?
Thank you for making your first post regarding your VAT invoice requests. I'm sorry to hear that you have not received them now. They usually take two weeks to be printed and sent out, unfortunately we can only send them out as paper copies. Apologies for the inconvenience.
I'd be happy to re-order them from here for you, we can go upto 4 years back. Then going forward we can send out a monthly receipt for you.
If you wish for me to action this please let me know.