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VAT Receipt

erki123
On our wavelength

on ‎08-02-2023 10:33

For the past 12 years, I've been receiving a VAT receipt, but I didn't get one in January. I've phoned customer service a couple of times, but I think they are missing the point. They keep asking for my VAT REG number or telling me that e-billing is what I need (it isn't as I need a breakdown of my bill plus the tax associated with each service).

I just need a VAT receipt each month and I now need one for January as well as February.

Can someone please help?

Why did it stop, can it be enabled again and can I receive the receipts for the past two months?

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Vikki_M
Forum Team
Forum Team

on ‎08-02-2023 12:41

Hi @erki123 

 

Thank you for your post and welcome to our community.

 

I will send you a private message now so we can look into this further for you.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


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