VAT Invoice

[gavinh]

Hi guys,

Can one of the support team please contact me? I need to provide a VAT invoice for my monthly subscription bills, but the telephone support team seem to know nothing about this facililty!  Why do VM make this so hard?

I have a VAT number so am good to go 🙂

Thanks

Gavin

[Tom_W1]

Hi Gavin, thanks for your post here in the Community although I'm sorry to hear of your concerns raised.

I'll need to send you a PM to discuss this further but hopefully I'll be able to help you.

Please expect the PM to arrive shortly and respond when you can!

Many thanks

[gavinh]

Hi,

My VAT invoices appear to have stopped being sent from the end of December 2022, is there a reason for this? Please can you reinstate the VAT invoices and also send through the VAT invoices for my December 2022 and January 2023 bills?

Many thanks

Gavin

[Vikki_M]

Hi gavinh 

I am sorry to hear that.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[gavinh]

Hi Vikki,

Thanks for sorting the VAT invoices for Nov and Dec 2022, I have now received them. I still am not correctly receiving VAT invoices for 2023. I have so far recevied 3 copies of VAT invoice for Jan 2023, but no VAT invoice for Feb 2023.  Would you be so kind as to look into this for me? I have also sent you a PM following our earlier conversation on this.

Thanks 🙂

[Robert_P]

What date a re these usually received gavinh? There were issues but once replacements have been ordered they should resume as previously.

Rob

[gavinh]

They are normally received at the start of the month. I have yet to receive the VAT invoice for February 2023, however this morning the third Jan 2023 VAT invoice arrived, so something somewhere isn’t quite right!? 🤷🏼‍♂️

[Carley_S]

My apologies @gavinh 

How do you received your VAT invoices, is this by email or through the post?

[gavinh]

Hi Carley,

I receive them through the post, but would be happy to receive them via email if that was an option?

Thanks

[Akua_A]

Unfortunately, we would be unable to send this via email @gavinh 

However, we would be happy to take a look into the issue for you. Please look out for the purple envelope and provide a response when you can. 

Thanks,