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VAT Invoice

Dialled in

Hi guys,

Can one of the support team please contact me? I need to provide a VAT invoice for my monthly subscription bills, but the telephone support team seem to know nothing about this facililty!  Why do VM make this so hard?

I have a VAT number so am good to go 🙂






Accepted Solutions

I have flagged it to her for a response. I can assure you she is working on the case and will aim to get back to you as soon as possible.


Forum Team

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Forum Team
Forum Team

Hi Gavin, thanks for your post here in the Community although I'm sorry to hear of your concerns raised.

I'll need to send you a PM to discuss this further but hopefully I'll be able to help you.

Please expect the PM to arrive shortly and respond when you can!

Many thanks



My VAT invoices appear to have stopped being sent from the end of December 2022, is there a reason for this? Please can you reinstate the VAT invoices and also send through the VAT invoices for my December 2022 and January 2023 bills?

Many thanks


Hi gavinh 


I am sorry to hear that.


I will send you a private message now so we can look into this further for you.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team

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Hi Vikki,

Thanks for sorting the VAT invoices for Nov and Dec 2022, I have now received them. I still am not correctly receiving VAT invoices for 2023. I have so far recevied 3 copies of VAT invoice for Jan 2023, but no VAT invoice for Feb 2023.  Would you be so kind as to look into this for me? I have also sent you a PM following our earlier conversation on this.

Thanks 🙂

What date a re these usually received gavinh? There were issues but once replacements have been ordered they should resume as previously.



They are normally received at the start of the month. I have yet to receive the VAT invoice for February 2023, however this morning the third Jan 2023 VAT invoice arrived, so something somewhere isn’t quite right!? 🤷🏼‍♂️

My apologies @gavinh 

How do you received your VAT invoices, is this by email or through the post?

Here to help 🙂
Virgin Media Forums Agent

Hi Carley,

I receive them through the post, but would be happy to receive them via email if that was an option?


Unfortunately, we would be unable to send this via email @gavinh 

However, we would be happy to take a look into the issue for you. Please look out for the purple envelope and provide a response when you can. 


Forum Team

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