Menu
Reply
Toedewet
  • 2
  • 0
  • 0
Joining in
2,895 Views
Message 1 of 79
Flag for a moderator

VAT Invoice

Hi all

 

Could anybody assist me to get VAT invoices from my account, I have been on the website now for an hour....and on the phone and got cut off even though the lady I spoke with didn't have a clue what to do, I can't even access previous bills never mind download one....I am now losing the will to live as always when you have to contact Virgin Media.

Any assistance would be appreciated very much

0 Kudos
Reply
Gareth_L
  • 6.17K
  • 379
  • 665
Forum Team
Forum Team
2,842 Views
Message 2 of 79
Flag for a moderator
Helpful Answer

Re: VAT Invoice

Hello Toedewet

Thanks for you post 

Sorry to hear you are having issues getting VAT receipts 

We can do this easily from here by ordering previous up to 4 years back 

The going forward we can send out a monthly receipt for you 

If you wish for me to action this please let me know 

Gareth_L

 

0 Kudos
Reply
Toedewet
  • 2
  • 0
  • 0
Joining in
2,825 Views
Message 3 of 79
Flag for a moderator

Re: VAT Invoice

Hi Gareth

Thanks for reply, I am after vat invoices back to April 2018, could they be emailed or somehow linked to my account so I can download and print?


Cheers
0 Kudos
Reply
Gareth_L
  • 6.17K
  • 379
  • 665
Forum Team
Forum Team
2,824 Views
Message 4 of 79
Flag for a moderator
Helpful Answer

Re: VAT Invoice

Hi Toedewet

Thanks for replying 

Sadly we can only send them out as paper copies 

It's no problem at all going back to April 2018 

These can take around 2 weeks to be printed and sent out 

Going forward I will make sure you get one copy for each month 

Can you check your private messages please, As I will need to pass security first to gain account access 

Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.17K
  • 379
  • 665
Forum Team
Forum Team
2,806 Views
Message 5 of 79
Flag for a moderator

Re: VAT Invoice

Hello Toedewet

 

This has all been sorted now for you. 

April 2018 to October 2019 have been requested and will be with you by post in the next 2 weeks. 

Moving forward the VAT receipt will be sent out at the end of the month starting November 

Should you need anything else, please let me know 

Gareth_L

0 Kudos
Reply
DiddlyRose
  • 2
  • 0
  • 0
Settling in
2,654 Views
Message 6 of 79
Flag for a moderator

Re: VAT Invoice

I have the same problem, and the help desk are telling me they cannot help and cannot provide a VAT invoice?

But it looks like it can be done?

 

0 Kudos
Reply
Chris_W1
  • 4.05K
  • 182
  • 252
Forum Team
Forum Team
2,653 Views
Message 7 of 79
Flag for a moderator

Re: VAT Invoice

Hi DiddlyRose, 

 

we will be able to provide this, we don't need this at the moment but do you have a Vat number? ^CW

0 Kudos
Reply
DiddlyRose
  • 2
  • 0
  • 0
Settling in
2,651 Views
Message 8 of 79
Flag for a moderator

Re: VAT Invoice

Not personally - but to reclaim the expense I need VAT invoices

Thanks

0 Kudos
Reply
Chris_W1
  • 4.05K
  • 182
  • 252
Forum Team
Forum Team
2,648 Views
Message 9 of 79
Flag for a moderator

Re: VAT Invoice

Hi DiddlyRose

 

In order to for us to proceed we would need the VAT number.

 

If we do not provide this it would be rejected. ^Chris 

0 Kudos
Reply
nickmc67
  • 1
  • 0
  • 0
Joining in
2,249 Views
Message 10 of 79
Flag for a moderator

Re: VAT Invoice

Hi Gareth,

I need VAT invoices from October 2018 until the present. I have the VAT number on hand.

Would it be possible to have delivered via email?

Regards

0 Kudos
Reply