Got my price rise letter today allowing me to change or cancel by 24 March but in any case I am out of contract on 4 May.
So I currently have M350, Mix TV with 360 box and Mix and Phone Line with Talk Weekends. Pay £78.75 pcm but have a £10 pcm discount.
I don't want the phone and don't want the TV so want to move to a broadband only package. M350 is perfect.
Having spent an hour on the phone today, the best deal I can get is £56pcm for broadband only. They were intent on me staying on a full package despite me saying numerous times I didn't want to.
New customers can get standalone M350 broadband for around £35pcm for 24 contract.
I can go to EE, BT, Vodafone or SKY for around the same price for 500M.And yes I know they will go up but not to the same extent as Virgin.
How can it be more to stay with Virgin? Got to the end of the call and despite me saying I didn't want to leave I have now been sent a disconnection email!
I don't want to leave. I have been with Virgin 18 years because the service is good BUT the price structure is ridiculous. Asked to speak to a manager but was advised no-one was available.