I found my account number from my direct debit online banking notification. It's in the form
[MOD EDIT: PERSONAL INFORMATION REMOVED]
So I entered the account number as [MOD EDIT: PERSONAL INFORMATION REMOVED] since the account number needs to be 9 digits.
But I don't know what to enter as the area reference. I tried the first (01) but I got:
"Unable to find your username"
The Direct Debit is the only information I have. This is a very old account and I don't get any email notifications so the email is probably going to a defunct email address. I'm trying to get additional services on my account and it looks like I need to connect to My Virgin Media to do anything.
Thanks if anyone can help.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]