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Using Find your username

Hello I'm trying to use https://my.virginmedia.com/forgot-details/username 

I found my account number from my direct debit online banking notification.  It's in the form

[MOD EDIT: PERSONAL INFORMATION REMOVED]

So I entered the account number as [MOD EDIT: PERSONAL INFORMATION REMOVED] since the account number needs to be 9 digits.

But I don't know what to enter as the area reference.  I tried the first (01) but I got:

   "Unable to find your username"

The Direct Debit is the only information I have.  This is a very old account and I don't get any email notifications so the email is probably going to a defunct email address.  I'm trying to get additional services on my account and it looks like I need to connect to My Virgin Media to do anything.

Thanks if anyone can help.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Using Find your username

Hi MyD, thanks for getting in touch.

 

I can help clear this up for you, please send me a PM confirming the postcode I'l let you know what area ref.# you need.

 

Tom

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