Basically I've held a VM account in the past and now I've placed another order for broadband.
I've completed the order with my normal email address and on this address I received the contract, order confirmation and all other relevant emails.
A few days ago I received a link to register for a VM account. When trying to register, I am asked for surname account number and area ref. I input all of these and my main email pops up as a pre-selected username suggestion. I want to have this email as the username however when I try to register it says :
Sorry, this username is not available. Please enter another username and try again.
I want someone to update my old details with the new ones or at least just remove the old account entirely. I want to use this email as the username. I do not want to use any other email addresses as that will confuse things tenfold.