Virgin Media Community

[Seldom_seen]

Good morning,

I recently re-joined VM and am having trouble registering a new account using my email address. I believe this is because it is still registered to my old account.

Please could you re-assign the email address to my new account.

Many thanks and kind regards

Rob

[Tom_F · Accepted solution]

Hi Seldom_seen, thanks for your post.

Welcome back to VM! We may be able to help transfer the online account from your old account over to your new one - however we will need to complete a security check on both accounts first of all. I'll get in touch via PM so we can go through all of that and we'll take it from there.

Tom