We have an active home VM account, which I'm in the process of cancelling for 3 months (I want to be classed as a new customer to get a better deal).
Due to the Coronavirus I've closed the office so have a VM Business Hitron hub doing nothing.
I wanted to move my business broadband to my home address (address is only 1.5 miles away).
The Hitron hub doesn't currently connect at home so what exactly does VM have to do to make it work? They want to charge me £150 but is it simply a configuration setting they need to change or does an engineer have to change settings in the street cabinets?
Hi, I got an automated email saying that someone replied to my previous post but there's nothing to see. Has the reply been deleted?
If my assumptions are correct about the home and business coax being wired to a different router in the same cabinet could there feasibly be a difference in ping/latency? Does VM use better equipment for their business customers? How does the Hitron compare to the Hub3?
There is no difference, the business and residential network are the same physical network.
It's possible to have a business connection installed at a residential address, however I've not heard of anyone cancelling a residential service and moving an existing business service to that address, so i'm not sure what the procedure would be or even if it would be allowed.
I have a business Hitron router for my office address 1/2 mile away in the same region code (20). The ping/latency at work is much better than what I get with our home Hub3 router (I've tried running it modem mode but the ping is still around 5ms slower than at work.)
When we closed the office due to Coronavirus I took the Hitron home and plugged it in, which a chap at VM said I could do.
It wouldn't connect so I phoned VM and was told that an engineer would need to go to the street cabinet at a cost of £150 to make some alterations. I wondered if the cabinet had special connections/switch for business broadband that perhaps took priority over consumer.
One of our members of staff lives 3 doors away from our office and they too have a consumer VM Hub3 broadband. I got him to run a test and he too gets a ping that's around 5ms slower than at work.
I'm amazed no one knows the answer to this. Perhaps it's a secret VM don't want to share.