Being trying to get in touch with virgin now for three hours without luck this is the second time this week. I have a Netflix account paying Neflix £4.99 each month for the basic plan. Now have noticed that Virgin is billing me £11.99 a month for the premium plan. Went on to my Nextflix account and Virgin payments are not listed anywhere, can anyone please help? Money is tight for two pensioners and we unable to keep paying £11.99 each month for nothing.