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Urgent help needed about Netflix bill.

Being trying to get in touch with virgin now for three hours without luck this is the second time this week. I have a Netflix account paying Neflix £4.99 each month for the basic plan. Now have noticed that Virgin is billing me £11.99 a month for the premium plan. Went on to my Nextflix account and Virgin payments are not listed anywhere, can anyone please help? Money is tight for two pensioners and we unable to keep paying  £11.99 each month for nothing.

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Re: Urgent help needed about Netflix bill.

Hi Ronniet, 

Thanks for your post and welcome to our community. 

Very sorry to hear about this, I can fully appreciate you're keen to get this sorted and we've love to help. 

Due to this I'm going to send you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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